Aside from the obvious talent infusion, it cannot be overstated how important the continuity in the front office and coaching staff has been to developing a consistent culture. Wade Miller came in and wasn’t afraid to step on toes to get the business side working, but knew to let the football ops do their thing without him being overbearing and without threat of firing if it wasn’t fixed quickly. Kyle Walters was freed of the shackles of Joe Mack, and brought in McManus and Goveia as assistants and they built slowly but deliberately. Mike O’Shea brought in at the same time, and given the time to grow into the job, despite fans screaming for his head many times after the 5-13 season, the BC playoff loss in 2016, the home playoff loss in 2017, the West Final loss in 2018, even up to halftime of the 2019 West semi. O’Shea brought in LaPo and Hall to head up his offence and defence, and instead of fearing that he might be replaced by another former head coach (as he was once asked by the media), he embraced the wealth of knowledge they brought to the table and saw it as an asset to have 3 de facto head coaches on staff, even (again) when games screamed for changes with every setback. Hard to believe now, but Hall had his head on a platter as much as LaPo did in 2019 until the final 30 minutes against Calgary. Promotions came from within for line coach, special teams, and QB coach to OC, showing loyalty and continuity. All this to say that PATIENCE (a dirty word to sports fans, especially in a 9 team league where turnaround can happen quickly in either direction) to allow the parts to mesh has gotten us to where we are today, and that culture shift starts from the top down, when egos are shelved and all know they have security to build it up the right way.