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Season ticket sales down 12-13%

Finally some concrete numbers, from Gary Lawless in today's Free Press:

Wade Miller has been running from one mess to the next, doing his best to clean up the operation and image of the Blue Bombers. But he can only manage one mop at a time and the spillage is beginning to show.

The Free Press has learned the Bombers are expecting a 12 to 13 per cent drop in season ticket sales this season.

This is a blow and the Bombers clearly have a perception issue, but Miller has begun to re-establish some confidence in the organization. Who knows how steep this drop would have been had Miller not begun the rehabilitation of the Bombers brand since taking over the reins last August?

Miller, the team's president and CEO, faces the monumental task of gaining back public trust, which the Bombers carelessly torched during the Joe Mack and stadium fiascoes of the last few years.

The Bombers are now into their renewal campaign, and the club is forecasting a season ticket base of just under 22,000 for the coming season. That's compared to last year's record mark of 24,620.

The drop could be as high as 3,000 season tickets when all is said and done. The team has currently sold approximately 20,000 season ticket packages for the coming campaign.

Give Miller credit as there's lots to like about the new look of the organization, with GM Kyle Walter and head coach Mike O'Shea making steps to improve the win-loss record. But the disastrous operation of the club over the last few years, before Miller was hired, is proving more than fans will ignore. And that has resulted in stress at the box office.

Miller must reverse the momentum of the current ticket slide. If not, more people will decide to stay away and the Bombers, saddled by stadium debt obligations, could decline into a financial miasma.

Unable to pay bills and unable to spend money on football operations is the prognosis for the Bombers if Miller can't win the day.

In the interim, Miller said he budgeted for this hit, and it won't affect the team's ability to meet its debt commitments or the product on the field.

"We're on target to meet our financial obligations," said Miller. "The budget for football ops is set and our entire budget was set on the expectation that we wouldn't have as many season ticket sales as last year."

Miller has proven adept at anticipating problems and then presenting solutions. While this dip in sales is large, it doesn't put the Bombers in crisis mode.

A similar drop next year, however, will do just that.

"This was expected. Our ticket sales rose due to the honeymoon period of the new stadium," explained Miller. "We've heard from fans the location of the stadium and team performance and natural attrition are why they're not renewing. And it breaks down to almost a third, a third and a third. I think 21,500 will be a normalized season ticket number for us."

Miller noted none of the failed ticket subscriptions are of the high-priced variety.

"Our premium seats, suites, loges, Blue and Gold club are all sold out. They all remain under contract for a number of years," he said. "We're in the middle of this, and we'll have all those numbers at the fan forum, which we'll be holding on May 12. We've just announced flex- and mini-packs. They have to be factored as well. We've just started our marketing campaign. It's too early to give final numbers."

Unfortunately, as bad as the obvious on-field problems associated with a 3-15 mark, the Bombers' issues go deeper. They inhabit a publicly funded stadium that has been marred by a poor transition plan, design flaws, failed promises and missed deadlines.

None of these problems is of Miller's making but mostly fall at the feet of his board of directors. The board, designed for governance, got involved in the day-to-day operations on the stadium file and the results have been disastrous.

Miller continues to fight those issues but can't let them drag on the progress needed today. Covering up the mistakes of the past can't be Miller's focus.

Recently, the stadium roof leaked, damaging a number of luxury suites. Miller blocked the media from access to the stadium to survey the harm. It smacked of a cover-up and it was unnecessary.

All he needed to say was, "We have a leaky roof and our builder is working on repairs. Come and take a picture if you must and then get out of the way of workers." End of story.

Don't get hung by the mistakes of others, Wade. Just ask your predecessor Garth Buchko how that works out. Buchko inherited a litany of board-generated problems and when he couldn't solve them, was made a scapegoat.

Miller has a number of strengths that are being revealed as he goes forward. Chief among them appear to be his zeal to win and his understanding the fans of the Bombers are the organization's lifeblood.

"We're going to have over 21,000 season tickets sold. This shows how loyal Bombers fans are. We're coming off a tough season, but they believe we're headed in the right direction and they're supporting us," said Miller.

"My job is to listen to them and I do every day. We're trying to meet the demands of our fans. We just have to work harder and get more people out to the stadium. That's my job. Every game should be like the Banjo Bowl. We have the fans to do it. That's what I hang my hat on."

Featured Replies

Yep that Boltus game was an all time low point for the Bomber franchise. Bringing Boltus in is one of my only concerns with Bellefeuille...what was he thinking?

My thoughts, too. TJ Rubley would have been a better choice.

This is a non-story in my opinion.  Generally the people that don't re-new are those likely more influenced by things like a terrible season, or alternatively, were more likely to buy season tickets for the first year of a stadium.

I think the fact that there is an 87-88% retention rate is the story here. Not 12-13% of the ST base not renewing. When it's put that way, doesn't look so bad does it? Thanks for nuthin' Lawless. 

 

This is a non-story in my opinion.  Generally the people that don't re-new are those likely more influenced by things like a terrible season, or alternatively, were more likely to buy season tickets for the first year of a stadium.

I think the fact that there is an 87-88% retention rate is the story here. Not 12-13% of the ST base not renewing. When it's put that way, doesn't look so bad does it? Thanks for nuthin' Lawless. 

 

Actually, I kinda agree with iso. 88% retention is amazing given all the problems with transportation, facility, concessions and of course, performance. If they can get anywhere near 90% that will be a miracle.

If the team starts to fly a bit - (doubtful but always possible) they could easily get big walkups in droves. 

The idea of getting more money for a walkup ticket is also valid but remember, if you're at 21,000 there's up to 12,500 walkups available for every game (some obviously eaten up by flex paks and pre-buys for events like Banjo and other rider visit)

 

 

This is a non-story in my opinion.  Generally the people that don't re-new are those likely more influenced by things like a terrible season, or alternatively, were more likely to buy season tickets for the first year of a stadium.

I think the fact that there is an 87-88% retention rate is the story here. Not 12-13% of the ST base not renewing. When it's put that way, doesn't look so bad does it? Thanks for nuthin' Lawless. 

 

Actually, I kinda agree with iso. 88% retention is amazing given all the problems with transportation, facility, concessions and of course, performance. If they can get anywhere near 90% that will be a miracle.

If the team starts to fly a bit - (doubtful but always possible) they could easily get big walkups in droves. 

The idea of getting more money for a walkup ticket is also valid but remember, if you're at 21,000 there's up to 12,500 walkups available for every game (some obviously eaten up by flex paks and pre-buys for events like Banjo and other rider visit)

 

The potential for this team attendance & marketing wise is actually quite amazing, Nate. But they have to get their act together as an organization....

 

 

 

This is a non-story in my opinion.  Generally the people that don't re-new are those likely more influenced by things like a terrible season, or alternatively, were more likely to buy season tickets for the first year of a stadium.

I think the fact that there is an 87-88% retention rate is the story here. Not 12-13% of the ST base not renewing. When it's put that way, doesn't look so bad does it? Thanks for nuthin' Lawless. 

 

Actually, I kinda agree with iso. 88% retention is amazing given all the problems with transportation, facility, concessions and of course, performance. If they can get anywhere near 90% that will be a miracle.

If the team starts to fly a bit - (doubtful but always possible) they could easily get big walkups in droves. 

The idea of getting more money for a walkup ticket is also valid but remember, if you're at 21,000 there's up to 12,500 walkups available for every game (some obviously eaten up by flex paks and pre-buys for events like Banjo and other rider visit)

 

The potential for this team attendance & marketing wise is actually quite amazing, Nate. But they have to get their act together as an organization....

 

Its hard to get your act together when the entire board and team management always seem to be operating at Defcon 4....they treat media probes and circumspect fans as if they're hostile threats. More about identifying threats than getting a stadium ready for 10 football games and training camp plus assembling a roster. I sense their was probably many a tremor when O'Shea did his first overall assessment of the team and the report simply read - 

"Where did you find some of these guys?" If the roster is that suspect then another 3-15 season looms. Certainly no better than 5-13. O'Shea can only do so much!

given all the problems with transportation, facility, concessions and of course, performance

 

So what part of the transportation is giving you the most trouble? 

What in your opinion is wrong with the facility and concessions? I mean you go to the games right so you have all kinds of first hand knowledge of these things right?

Season tickets are a blessing and a curse.  Season tickets are discounted up to 35%, regular tickets are not. 

 

We have two guaranteed sell outs this year (Riders #1 and Banjo Bowl), so 7 games left.   If the team plays well and the walk up crowds are big, the club potentially can make 30% more money on those 4000 seats.

 

I'd be surprised if the home opener doesn't sell out too.

Ottawa's first ever regular season game is here too, could draw a sellout.

Does anyone know the discount that flex packs offer? I would imagine its not as much as season tickets.

Traffic/transit concerns on day 1 set aside, my sole issue with the stadium was with the concessions.

 

There was never really any way to tell where the line started, or how many lines there were on the go, unless you were at a place like Schwarma Khan or the Mini-Donuts where they had ropes in place. Then when you finally placed your order, you weren't given an order number or receipt or anything like that... you were simply asked to go stand to the side with a throng of other hungry impatient people. As orders came up, the first people to get served were whoever was the pushiest/most bastardy. The concession employees would just take your word that the food you grabbed out of their hands was the food you paid for... I bet there were plenty of people walking away with someone else's food. Honestly, it couldn't get much worse. I wish I could say it only happened once.

 

Fortunately, several times through the offseason the Bombers called me directly, and I was able to pass this feedback along to an actual human being rather than a suggestion box. We'll soon see if there is any improvement this year.

Yep that Boltus game was an all time low point for the Bomber franchise. Bringing Boltus in is one of my only concerns with Bellefeuille...what was he thinking?

The 2009 Banjo Bowl was the worst thing I've ever seen as a Bomber fan. The Boltus game would be #2. As least with the Boltus game we didn't have to watch thousands of the other teams fans mock us in our own stadium.

The Boltus game was pure entertainment.

 

How did it go again?

 

Fumbled snap, sack, interception, fumbled snap, sack, sack ... didn't he throw it backwards at one point?

 

Yep that Boltus game was an all time low point for the Bomber franchise. Bringing Boltus in is one of my only concerns with Bellefeuille...what was he thinking?

The 2009 Banjo Bowl was the worst thing I've ever seen as a Bomber fan. The Boltus game would be #2. As least with the Boltus game we didn't have to watch thousands of the other teams fans mock us in our own stadium.

 

It got even worse when the Sasquatches around us actually started feeling sorry for us and eventually eased up on us. Instead, they started to share their own Michael Bishop facepalm moments. It was a sad sad day. 

Yep that Boltus game was an all time low point for the Bomber franchise. Bringing Boltus in is one of my only concerns with Bellefeuille...what was he thinking?

The 2009 Banjo Bowl was the worst thing I've ever seen as a Bomber fan. The Boltus game would be #2. As least with the Boltus game we didn't have to watch thousands of the other teams fans mock us in our own stadium.

Labour day 2012 wins.

 

 

Yep that Boltus game was an all time low point for the Bomber franchise. Bringing Boltus in is one of my only concerns with Bellefeuille...what was he thinking?

The 2009 Banjo Bowl was the worst thing I've ever seen as a Bomber fan. The Boltus game would be #2. As least with the Boltus game we didn't have to watch thousands of the other teams fans mock us in our own stadium.

Labour day 2012 wins.

 

 

ugh. I remember leaving that game in the early 4th quarter and walking through the mall on the way back to the hotel.

 

It's a good thing I was too hammered to feel pain.

I knew we were in for a long afternoon after they banked in their first three points off the post. I think I heard De Angelis call it too.

 

 

Yep that Boltus game was an all time low point for the Bomber franchise. Bringing Boltus in is one of my only concerns with Bellefeuille...what was he thinking?

The 2009 Banjo Bowl was the worst thing I've ever seen as a Bomber fan. The Boltus game would be #2. As least with the Boltus game we didn't have to watch thousands of the other teams fans mock us in our own stadium.

Labour day 2012 wins.

 

Not a chance. It was a tough way to lose, but at least we were in the game the entire time and had something to cheer for. That game only sucked for the last two minutes.

Yep that Boltus game was an all time low point for the Bomber franchise. Bringing Boltus in is one of my only concerns with Bellefeuille...what was he thinking?

The 2009 Banjo Bowl was the worst thing I've ever seen as a Bomber fan. The Boltus game would be #2. As least with the Boltus game we didn't have to watch thousands of the other teams fans mock us in our own stadium.

Labour day 2012 wins.

Not a chance. It was a tough way to lose, but at least we were in the game the entire time and had something to cheer for. That game only sucked for the last two minutes.
52-0 sucked for the whole game. Especially when you're surrounded by green.

It got even worse when the Sasquatches around us actually started feeling sorry for us and eventually eased up on us. Instead, they started to share their own Michael Bishop facepalm moments. It was a sad sad day. 

 

 

 

Word of the day.

I propose to add a k and make it truly their identity.  Saskuatches.

Losing 52-0 in the last pre season game last year vs Hamilton in Guelph. Yep, you could see Burke prepping his team for a lot more of that in 2013. Think O'Shea will leave his veteran players at home this pre season to get pillaged on the road because hell be worrying about injuries? Not bloody likely.

Losing 52-0 in the last pre season game last year vs Hamilton in Guelph. Yep, you could see Burke prepping his team for a lot more of that in 2013. Think O'Shea will leave his veteran players at home this pre season to get pillaged on the road because hell be worrying about injuries? Not bloody likely.

 

Looking back to that game, it certainly was a precursor to the kind of HCoaching we were going to see all season long.

The absolute worst part for me, was that through thick and thin (way more thin) there was no apparent learning in any way, shape or form all…year…long.

was that game in Hamilton the one where he kept alternating qbs series to series as well? What a stupid ******* idea that was.

 

Fortunately, several times through the offseason the Bombers called me directly, and I was able to pass this feedback along to an actual human being rather than a suggestion box. We'll soon see if there is any improvement this year.

 

Jim Bell gave me a call.  

The Boltus game was pure entertainment.

How did it go again?

Fumbled snap, sack, interception, fumbled snap, sack, sack ... didn't he throw it backwards at one point?

Someone should make a highlight video of this with the Benny Hill music :)

I wonder how many people switched from season tickets to a flex pack?

I did.

The monetary loss may not be that huge considering that certain tickets went up in price.

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