Last fall, I received a call from a company called Kleritec. They were selling anti-microbial skin wipes; if I wasn't satisfied I could return them. Also, a bottle of blood stain remover would be free.
All good stuff to have in the Gym, so I gave them our school's mailing address...that's when the headaches started!
They sent 4 boxes of wipes, 100 per box, and an invoice for $246! The same stuff and similar products is selling on EBAY for less than $20 a box, with free shipping.
So I called them up and said I wanted a shipping tag to return the product. We can't possibly spend that kind of money on skin wipes. They said the shipping would cost $34. If I bought one box for $46 they would donate the other three to school.
I ageed, they sent an invoice and started calling me, asking for payment via credit card. No bloody way were they getting a credit card number from me...I paid the bill via money order.
All done, right? NOPE.
At the end of June I got another call from them. There were two bottles of disinfectant spray that were missing my previous order, which were also supposed to be 'free.' They would send an invoice, but that would be to make up the difference on the skin wipes. Wait a minute...didn't we agree to $46? Wasn't I already invoiced for that amount? And I never ordered any disinfectant spray. "Oh no, there's been a misunderstanding, they can't possibly sell me 4 boxes of skin wipes for $46." Oh no? But you did, and I paid.
I made it clear that I DID NOT want the spray, that I would send it back if they sent it to the school. "Why would you do that? It's free...give it to your athletes."
So...I received two bottles of disinfectant spray invoice for $181. Yup, they used the 'free' disinfectant spray to indirectly bill me for the skin wipes.
So, today I blew 20 bucks and sent the disinfectant and the blood stain remover back to them via UPS. I sent them a complaint e-mail (enough crap over the phone where nothing is on record) I filed a complaint with the Better Business Bureau, they said their Los Angeles branch would process the claim and I would hear from them.
Last fall, I received a call from a company called Kleritec. They were selling anti-microbial skin wipes; if I wasn't satisfied I could return them. Also, a bottle of blood stain remover would be free.
All good stuff to have in the Gym, so I gave them our school's mailing address...that's when the headaches started!
They sent 4 boxes of wipes, 100 per box, and an invoice for $246! The same stuff and similar products is selling on EBAY for less than $20 a box, with free shipping.
So I called them up and said I wanted a shipping tag to return the product. We can't possibly spend that kind of money on skin wipes. They said the shipping would cost $34. If I bought one box for $46 they would donate the other three to school.
I ageed, they sent an invoice and started calling me, asking for payment via credit card. No bloody way were they getting a credit card number from me...I paid the bill via money order.
All done, right? NOPE.
At the end of June I got another call from them. There were two bottles of disinfectant spray that were missing my previous order, which were also supposed to be 'free.' They would send an invoice, but that would be to make up the difference on the skin wipes. Wait a minute...didn't we agree to $46? Wasn't I already invoiced for that amount? And I never ordered any disinfectant spray. "Oh no, there's been a misunderstanding, they can't possibly sell me 4 boxes of skin wipes for $46." Oh no? But you did, and I paid.
I made it clear that I DID NOT want the spray, that I would send it back if they sent it to the school. "Why would you do that? It's free...give it to your athletes."
So...I received two bottles of disinfectant spray invoice for $181. Yup, they used the 'free' disinfectant spray to indirectly bill me for the skin wipes.
So, today I blew 20 bucks and sent the disinfectant and the blood stain remover back to them via UPS. I sent them a complaint e-mail (enough crap over the phone where nothing is on record) I filed a complaint with the Better Business Bureau, they said their Los Angeles branch would process the claim and I would hear from them.
I have no idea what's going to happen next...